Ladyarm Support Policy describes what support
you can expect from us in regards to Ladyarm Service.
If you have questions about this Support
Policy or do not agree with it, please Contact Us before
using the Website. We may amend this Support Policy from time to time, so check
this page to ensure that you are aware of any changes. This Support Policy is
effective from 22 November 2021.
By using any part of the Website or providing
personal information to us, you consent to us processing it as set out in this
Support Policy.
What Our Support Service Covers
We only support our Products, sold on
Ladyarm.com. Our Support Service includes assistance with Product
installations, configuration, and use. If you need help setting up or
configuring your plug in, please first check the documentation and FAQs of the
extension. Your question might have been answered already. If it hasn’t, please
submit a support ticket.
Retired products are supported until your
subscription expires. If you spot a fatal error in the code and are using the
latest versions of all code on your website, please submit a ticket at our
Helpdesk.
Ladyarm support you through the ladyarm Gmail
account: info@ladyarm.com
Bug Fixing
We will fix any defects in our Products as
quickly as possible after they are brought to our attention. We will also try to
provide a solution via our Helpdesk for smaller defects or errors as a
precursor to a more substantial update to the particular Product as part of our
scheduled Product updates. If you think you have found a bug, please let us
know. If you want to speed up the process, make sure to follow the steps in our
terms & conditions first.
If you don’t, we might ask you to go through those steps.
What Our Support Service Does Not Cover
Our Support Service does not cover
our Products supplied by Third Parties who are not our Resellers or Third Party
products and services. We may require you to disable Third Party products
that are installed alongside our Products before we are able to assist
you.
Customization
We provide our Products as is. While we can
help you to configure our products within the capabilities of each plug in, we
do not customize our Products or support any Third Party customizations of our
Products. A customization is anything that changes the way our Products look or
function relative to how we make our Products available to you.
If you need customization, we do our best to
offer advice and direct you to appropriate resources. But we do not take
responsibility or endorse Third Party solutions for customized Products. Third
Party services that some customers have found helpful include:
Product Support Channels
We provide Support Services through our
Helpdesk – this can be Live Chat or Email based support. We do not consistently
provide our Support Service through any other channel (including, but not
limited to Facebook, Twitter, or over the phone) at this time.
You need to submit a ticket using the
Helpdesk to take advantage of our Support Service. Depending on the
product, you might be offered a live chat option. In both cases, please bear in
mind what we do support when
submitting your ticket. We may ask you to send us your login details if we need
them to assist you. Our Helpdesk tickets, and information you share with us
through these Helpdesk tickets, are confidential. Only you and our support team
will see your ticket.
Other support options
You may find relevant community forums to be a
helpful source of tips and assistance from the broader community. We do not
moderate these forums and we do not control discussions taking place, so we do
not take responsibility for or necessarily endorse the content of these
discussions. Be sensible. When in doubt, take independent steps to verify the
advice you receive through community forums before relying on it.
General Information
If you would like to contact us regarding
account-related issues or pre-sales questions, use our Contact Info. We will respond to you as soon as possible.