Returns are a scheme provided by respective sellers directly
under this policy in terms of which the option of exchange, replacement and/ or
refund is offered by the respective sellers to you. All products listed under a
particular category may not have the same returns policy. For all products, the
returns/replacement policy provided on the product page shall prevail over the
general returns policy. Do refer the respective item's applicable
return/replacement policy on the product page for any exceptions to this
returns policy and the table below
The return policy is divided into three parts; do read all
sections carefully to understand the conditions and cases under which returns
will be accepted.
Part 1 – Category, Return Window and Actions
possible
Category |
Returns Window,
Actions Possible and Conditions (if any) |
Jewellery |
10 Days ( Refund
& Replacement) Note:- In any case,
only one replacement shall be provided |
No Returns
categories |
Some products in the above categories are not returnable due
to their nature or other reasons. For all products, the policy on the product
page shall prevail. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like
item(s) to be picked up from a different address, the address can only be
changed if pick-up service is available at the new address
During pick-up, your product will be checked
for the following conditions:
Category |
Conditions |
Correct Product |
IMEI/ name/ image/ brand/ serial number/
article number/ bar code should match and MRP tag should be undetached and
clearly visible. |
Complete Product |
All in-the-box accessories, like combos
offer (if any) should be present. |
Unused Product |
The product should be unused, unsoiled,
without any stains and with non-tampered quality check seals/return
tags/warranty seals (wherever applicable). |
Undamaged Product |
The product should be undamaged and without
any scratches, dents, tears or holes. |
Undamaged Packaging |
The product’s original packaging/ box
should be undamaged. |
The field executive will refuse to accept the
returns if any of the above conditions are not met.
For any products for which a refund is to be
given, the refund will be processed once the returned product has been received
by the seller.
Part 3 - General Rules for a successful Return
1. In certain cases where the seller is unable to
process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found
missing/damaged/defective, the seller may either process a replacement of the
particular accessory or issue an eGV for an amount equivalent to the price of
the accessory, at the seller’s discretion.
3. During open box deliveries, while accepting
your order, if you received a different or a damaged product, you will be given
a refund (on the spot refunds for cash-on-delivery orders). Once you have
accepted an open box delivery, no return request will be processed, except for
manufacturing defects. In such cases, these category-specific
replacement/return general conditions will be applicable. For products where
installation is provided by Ladyarm’s service partners, do not open the product
packaging by you. Ladyarm authorized personnel shall help in unboxing and
installation of the product.
'In case the product was not delivered and you
received a delivery confirmation email/SMS, report the issue within 2 days from
the date of delivery confirmation for the seller to investigate.'